Terms of Service

1. Who we are

Fluir (“Fluir”, “we”, “us”, “our”) is a Spanish-language learning application operated by Reffitt Tech Ltd, a company registered in England and Wales under company number 14506447, with its registered office at Unit 13, Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FA.

You can contact us at support@getfluir.app.

These Terms of Service (“Terms”) govern your access to and use of the Fluir website, progressive web app, and any related applications and services (together, the “Service”).

2. Acceptance of these Terms

By creating an account, starting the free experience, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

We present a clear acknowledgement at signup that continuing accepts these Terms and our Privacy Policy. Your acceptance is recorded by that action.

3. Eligibility and accounts

• Minimum age. You must be at least 16 years old (or the minimum age of digital consent in your country, if higher) to use the Service. The Service is not directed at children.
• Account creation. You can register with an email address and password or via Google sign-in. You are responsible for keeping your login credentials secure and for all activity under your account.
• Accurate information. You agree to provide accurate account information and to keep it up to date.
• One person per account. Accounts are for individual use and may not be shared, sold, or transferred.

You may close your account at any time from the Service. We may suspend or terminate accounts that breach these Terms (see section 12).

4. The Service

Fluir helps intermediate Spanish learners through three connected features:

• Reader — curated, Spanish-language reading with tap-to-save vocabulary capture.
• Refresh — spaced-repetition review built only from words you saved while reading.
• AI conversation— a voice-first conversation with an AI tutor (“Lucía”), with typing available as a fallback.

We may add, change, or remove features over time to improve the Service. We will not materially reduce paid features you rely on without notice where the law requires it.

5. Free experience, subscriptions, trial, and billing

5.1 The free experience

New accounts can try the core loop for free before any payment: one full reading session, one Refresh round, and one lifetime 60 seconds of AI conversation. These free tastes are one-time and do not renew. No payment card is required to sign up or to use them.

5.2 Subscription and free trial

Continued use beyond the free experience requires a paid subscription, which begins with a 7-day free trial. A valid payment method is required to start the trial.

• Plans and prices. We currently offer a monthly plan and an annual plan. Prices are shown to you before purchase and may vary by platform and region. Web prices are, at the date of these Terms, £4.99/month or £49.90/year (billed annually). Prices on the Apple App Store or Google Play may differ. The price shown at checkout is the price that applies to you.
• Trial-to-paid conversion. Unless you cancel before the trial ends, your subscription automatically converts to a paid subscription and the payment method on file is charged the plan price. We send a reminder before the trial ends.
• Automatic renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current price for your plan, until cancelled. By subscribing, you authorise these recurring charges.

5.3 Payment processing

Payments are processed by RevenueCat and its underlying payment providers (Stripe on the web via RevenueCat Web Billing; the Apple App Store or Google Play on mobile). We do not store your full card details. Your use of those payment services is also subject to their terms.

5.4 Cancellation

You can cancel at any time, with no cancellation fee and no retention friction:

• Web subscriptions — through the RevenueCat Web Billing customer portal linked from the Service.
• iOS subscriptions — through your Apple App Store subscription settings.
• Android subscriptions — through your Google Play subscriptions settings.

Cancellation stops the next renewal. You keep access to paid features until the end of the period you have already paid for. After that, your account moves to a limited state: you keep your saved vocabulary and read-only access to your progress, but new reading, Refresh, and conversation are paused until you resubscribe.

5.5 Right to cancel (UK/EU consumers) and refunds

If you are a consumer in the UK or EU, you normally have a 14-day right to withdraw from a purchase of digital services. Because the Service is a digital service supplied immediately, by starting to use the paid Service (including the trial) during the withdrawal period you request immediate performance and acknowledge that you lose the right to withdraw once the service has been fully supplied. Where the law nonetheless entitles you to a refund, we will honour it.

Statutory consumer rights that cannot be excluded are unaffected by anything in these Terms. For subscriptions purchased through Apple or Google, refunds are handled under that store’s policies.

5.6 Usage allowances

To keep the Service sustainable, AI conversation is subject to a daily airtime allowance (currently 5 minutes of combined spoken time per day, resetting at your local midnight, no carry-over). Reading and Refresh are not time-capped. We may adjust allowances and will give notice of material adverse changes where required.

6. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in breach of these Terms;
• attempt to bypass paywalls, usage allowances, trial limits, or access controls;
• reverse-engineer, scrape, or bulk-extract the Service or its content except as permitted by law;
• upload or transmit malicious code, or interfere with the Service’s operation or security;
• use automated means to access the Service other than as we permit;
• resell, sublicense, or commercially exploit the Service or its content; or
• use the AI conversation feature to generate unlawful, harmful, or abusive content.

7. AI features and generated content — important limitations

The Service relies on artificial intelligence, automated speech recognition, and text-to-speech, including large language models accessed through third-party providers.

• Learning content is AI-generated. Reading material is generated by AI (fiction, dialogues, scenarios, and reflective pieces — not news). It may contain errors, imperfections, or invented details, and should not be relied on as factual, professional, medical, legal, or other advice.
• AI tutoring is not a substitute for a qualified teacher. Corrections, feedback, and progress projections are automated best-efforts and may be wrong. Speech recognition can mis-transcribe, particularly in noisy conditions.
• No guarantee of learning outcomes. We do not warrant any particular level of language proficiency, learning result, or timeframe. Progress projections are estimates based on your actual usage and are not promises.

Use good judgement and independent sources for anything important.

8. Intellectual property

• Our rights. The Service, including its software, design, branding, and the learning content we provide, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own language learning while these Terms are in effect.
• Your content. Vocabulary you save, notes, and conversation input remain associated with your account. You grant us a licence to process this content solely to operate and improve the Service, as described in the Privacy Policy.
• Feedback. If you send us feedback or suggestions, you allow us to use them without obligation or compensation to you.

9. Third-party services

The Service integrates third-party services (including RevenueCat, Stripe, Apple, Google, OpenRouter and its underlying model providers, Deepgram, ElevenLabs, Supabase, Resend, Firebase Cloud Messaging, and PostHog). Your use of the Service may be subject to those providers’ terms, and we are not responsible for their acts or omissions.

10. Privacy and data

Our handling of your personal data is described in our Privacy Policy. In summary, we process your data to provide the Service, comply with UK/EU data protection law (including the UK GDPR and, where applicable, the EU GDPR), and we host analytics in the EU. Speech and conversation data are processed to deliver AI features as described there.

11. Availability, changes, and beta features

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, update, suspend, or discontinue parts of the Service. Some features may be offered on a beta or experimental basis and may change or be withdrawn.

12. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Where reasonable and lawful, we will give notice. You may stop using and close your account at any time. Sections that by their nature should survive termination (including intellectual property, disclaimers, liability, and governing law) will survive.

13. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that content, corrections, or AI output will be accurate or complete.

Nothing in these Terms excludes or limits your statutory rights as a consumer where those rights cannot lawfully be excluded.

14. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded under applicable law.

Subject to the above, to the fullest extent permitted by law:

• we are not liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or goodwill; and
• our total aggregate liability arising out of or in connection with the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the liability, or (b) £100.

If you are a consumer, this section applies only to the extent permitted by applicable consumer law and does not affect your non-excludable statutory rights.

15. Indemnity (business users)

If you use the Service other than as a consumer, you agree to indemnify us against claims, losses, and costs arising from your breach of these Terms or misuse of the Service.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give reasonable notice (for example, by email or in the Service) before they take effect. Your continued use after the changes take effect constitutes acceptance. If you do not agree, you may cancel and stop using the Service.

17. Governing law and disputes

These Terms and any dispute arising out of them are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that if you are a consumer resident in another UK nation or in the EU, you benefit from any mandatory protections of, and may bring proceedings in, the courts of your place of residence.

18. General

• Entire agreement. These Terms and the documents referenced in them are the entire agreement between you and us regarding the Service.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or successor.

19. Contact

Questions about these Terms? Contact us at support@getfluir.app or write to Reffitt Tech Ltd, Unit 13, Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FA.